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The IEMA Certified Environmental Sustainability Skills for Managers course provides managers and supervisors with the knowledge and skills needed to contribute to the improved environmental sustainability of their organisation
Compliance obligations and business drivers for change
People credited with this unit standard are able to: demonstrate knowledge of product information and products in a retail environment
make café-style drinks
prepare for and be interviewed in
Unit 376 Choose Package:Delivery Pack The IEMA Certified Environmental SustainabilityEmploy customer service techniques to accommodate customer behavioural styles in a workplace. This unit standard is for people who work, or plan to work, in a customer service environment. People credited with this unit standard are able to: describe and apply customer service techniques to accommodate customer behavioural styles, and evaluate the effectiveness of the techniques used.
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