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expectations are higher
The authors identify the key ingredients of service excellence and show how leading companies have achieved success
and musicians and their times – particularly for those figures whose fame was achieved posthumously
Now in its 16th edition
values-laden process
Design and Truth in Autobiography Home expectations are higherOriginally published in 1960. Is there an art of autobiography? What are its origins and how has it come to acquire the form we know today? For what does the autobiographer seek, and why should it be so popular? This study suggests some of the answers to these questions. It takes the view that autobiography is one of the dominant and characteristic forms of literary self expression and deserves examination for its own sake. This book outlines a